CLAIMS & SUPPORT

Here. In the Moments That Matter.

A claim against your practice can feel ominous and destabilizing.

It shouldn’t also feel isolating. At MLM, claims are not transactions — they are the moments that matter. We handle every claim promptly and with speed, integrity and personal attention. We understand what’s at stake: your reputation, your livelihood and your practice.

PLEASE NOTE: If you are attempting to file for a cyber, general liability and property, workers compensation, directors and officers, business auto or fiduciary liability claim, please contact the agency partner through whom you purchased that policy.

BE PREPARED

What to Expect

What to Have Ready

Your policy number, a description of the claim or potential claim, relevant dates and any correspondence or documents you’ve received.

What Happens Next

Once we receive your report, a dedicated claims professional will be assigned to your matter. We’ll contact you promptly to discuss next steps, your coverage and how we’ll work together through the process.

FAQ

Claims Questions,
Answered

What should I do if I think a claim might be filed against me?

Don’t wait. Contact MLM as soon as you become aware of any act, error, omission or circumstance that could reasonably give rise to a claim. Early reporting gives us the best opportunity to protect you.

How quickly will someone be in touch after I report?

Our goal is to assign a dedicated claims professional and make initial contact promptly after receiving your report. We know that waiting feels difficult when a claim is hanging over your practice.

Will I have a say in my defense?

Yes. We believe in partnership. You’ll be consulted throughout the process, and we work with experienced defense counsel who understand the legal profession from the inside.

Does filing a claim affect my future premiums?

Each situation is unique. We evaluate claims on their individual merits, and our underwriting process accounts for the full context of your practice and claims history.

What if I’m not sure whether something is a claim?

Call us anyway. It’s always better to have a conversation early. We’d rather talk through a situation that turns out to be nothing than learn about one too late.

CLAIMS & SUPPORT

Support Beyond Claims

Being an MLM policyholder means access to a team that’s here for more than just claims. Whether you need to make a policy change, request a certificate, or sort out a billing question, we’re a phone call or a click away.

FOR SUPPORT CALL

MLM’s Helpline

To report over the phone Or if you have a question.

Additional Questions

Questions about your coverage, limits or endorsements? Your underwriter knows your policy and can walk you through options.

Policy Changes & Endorsements

Adding an attorney, changing your firm structure, expanding your practice areas — let us know so your coverage keeps pace with your firm.

Billing & Payments

Manage your premium payments, set up payment plans or resolve billing questions with our team.

Certificate Requests

Need proof of insurance for a client, a court or a partnership? Request a certificate of insurance here.

Lost Policy Replacement

Misplaced your policy documents? We’ll get you a replacement.